WhatsApp Conversations
Give authorized gym staff a searchable WhatsApp inbox for member threads, replies, media, unread messages, and delivery status.
What you get
- Search conversations by member name or phone number
- Read inbound and outbound member threads
- Unread counts and read-state synchronization
- Free-text replies inside the 24-hour customer-service window
- Media replies for images, videos, PDFs, and office documents
- Queued, sent, delivered, read, and failed statuses
- Retry failed replies and keep message history with the member
- Opt-in, opt-out, permissions, and provider checks
How it helps your team
Trakzfit connects this workflow with member records, staff permissions, payments, and reporting so your team can complete the work without switching between spreadsheets and disconnected tools.
Frequently asked questions
- Can staff search gym WhatsApp conversations?
- Yes. Authorized staff can search the conversation inbox by member name or phone number and open the member’s message thread.
- Can staff reply to a WhatsApp conversation from Trakzfit?
- Yes, when the gym WhatsApp integration is enabled, the staff member has permission, the member has not opted out, and the 24-hour customer-service window is open. Outside that window, an approved template is required.
- Can staff send media in WhatsApp conversations?
- Yes, when media sending is enabled for the gym and the provider and message window allow it. Supported uploads include images, videos, PDFs, and common office documents.
- Does Trakzfit show WhatsApp delivery failures?
- Yes. Conversation messages expose queued, sent, delivered, read, and failed states, with failure details and a retry action where available.
Related features
WhatsApp Gym Messaging
Connect WhatsApp Business and Meta Cloud API workflows to renewal alerts, payment messages, and member communication.
Member Management
Track memberships, renewals, and member profiles in one place.
Alerts & Notifications
Stay on top of expiring plans, overdue payments, and birthdays with in-app alerts and email.
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